Welcome to the evolution of on-premises network troubleshooting

Comcast Technology Solutions developed the XMeter Platform to elevate the experience of remote field technicians and customers alike. XMeter is a cloud-based managed service, married to powerful mobile platforms that deliver unprecedented visibility and performance to both your field operations management and on-site teams.

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FASTER INSTALLS, CLEAR DIAGNOSTICS, CONNECTED Remote Field TEAMS
XMeter empowers remote field technicians with complete customer premise history, and its full-spectrum capture clearly displays RF issues that can be easily overlooked.
Job data and spectrum readings are stored in the cloud for integration with other applications, tools, or processes.
Back at headquarters, operations can analyze each technician’s results for coaching, procedural compliance, and performance measurement.

More Technical Compliance, Less Rework

XMeter improves the customer experience by empowering your service operations across the board. Happy customers make for happier employees, too – which helps you attract and retain the best talent.

A COMPLETE MEASUREMENT ECOSYSTEM
XMeter and the XMeter Dashboard provide technicians and leadership important insights into network performance and interdepartmental needs, as well as quality control and meter utilization statistics.

Know what, where, when and how your technicians measured

Share meter scans and test information between technicians and maintenance teams

Integrate work orders and operational reporting

Use optional remote viewing for real-time coaching and training

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