Voice over IP

Cloud-native, enterprise-ready voice services powered by Comcast scale, intelligence, and innovation

Empower your voice services

Modern voice services are essential for MVPDs looking to retain customers and expand offerings. Comcast Technology Solutions delivers a scalable, cloud-based Voice over IP (VoIP) platform that eliminates infrastructure investment while offering advanced features, geo-redundancy, and coast-to-coast coverage.

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Built for carriers, engineered with AI and intelligent automation scalability

Our cloud native architecture eliminates legacy integration challenges with a fully managed, carrier-grade VoIP platform. Designed for adaptability, it enables rapid deployment and continuous evolution through industry-leading capabilities. 

  • Smart provisioning, real-time diagnostics, predictive support, and fraud management tools
  • Enhanced customer management that reduces churn and support costs
  • Intelligent automation optimizes call routing and quality

  • Tailored deployment options aligned with your go-to-market strategy
  • Partner retention tools, including billing, customer care, and truck roll support
  • Modular features that scale with your business needs

  • Reduced capex by leveraging Comcast's multi-billion-dollar infrastructure investments
  • Stay ahead of vendor roadmaps with proactive upgrades and feature rollouts
  • Leverage Comcast’s investment in AI and automation research and development to future-proof your voice offerings

VoIP features and capabilities

  • Call Routing: Local, toll, long distance, and international
  • Turnkey Transport: Includes branded operator, directory assistance, E-911, and 8YY services
  • Interoperability: Seamless interconnection with other voice providers
  • Service Assurance: Real-time reporting, API uptime, and Call Detail Records (CDRs)
  • Scalability: Over 12 million lines served across the U.S

A seamless VoIP turnkey solution

Voice remains a foundational service in the MSO portfolio. Comcast’s end-to-end ecosystem delivers a trusted, scalable solution that evolves with your business. Our customizable, three-pronged approach improves customer satisfaction and operational efficiency.

Platform

Carrier control over product definition, strategy, and experience

Private Label

Prepackaged VoIP with advanced capabilities, ready to brand and scale

VoIP Peering

Offload call delivery while retaining control of roadmap and capabilities

Frequently asked questions

VoIP (Voice over Internet Protocol) converts voice into digital signals transmitted over the internet. Calls can be made from phones, computers, or VoIP devices.

MVPDs benefit from lower costs, flexible deployment, improved customer experience, and scalability. Features like least-cost routing and geo-redundancy enhance service quality.

Yes. VoIP offers a modern alternative with better scalability, lower costs, and advanced features compared to legacy systems.

VoIP depends on internet connectivity. Businesses often use backup power supplies to maintain service during outages.

Absolutely. CTS's platform supports tailored configurations based on geographic, regulatory, and technical needs

Ready to modernize your voice services?

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