Support

Customer Support

We’re ready to help in any way we can. As part of our ongoing commitment to providing expertise and value to our partners, Comcast Technology Solutions provides personalized support from specialists in every discipline we serve. Please reach out to the appropriate support channel below to help you troubleshooting issues, and to offer solutions specific to the unique needs of your organization.

Ad Management Platform

855-858-1942
AdDelivery_Support@cable.comcast.com
Ad Management Support Site

Channel Origination (Operations) Support

303-809-6837

Channel Transmission (CDOC) Support

303-486-3872

Managed Satellite Distribution (fka HITS) - Content Provider Support

National Video Operations Center (NVOC)
800-426-7790
NETAUTH_HITS@cable.comcast.com

Managed Satellite Distribution (fka HITS) - MVPD Support

National Video Operations Center (NVOC)
800-426-7790
HITS_CCR@cable.comcast.com

Online Video Platform (fka mpx) Support

(844) 963-0030, option 3 (toll-free in the USA)
+1 610-732-2101, option 3 (outside the USA)
support@theplatform.com
Technical Resource Center

Wholesale Internet Services Support

888-262-7300 Option 2
cbc_noc@comcast.com