Guide

Cloud Video Platform Grant/Deny Service guide

Decide faster. Monetize smarter.

June 26, 2024

Every play request is a decision. Answer it slowly, and viewers wait. Answer it wrong and licensed content gets out. The Grant/Deny Service (GDS) in the Cloud Video Platform (CVP) from Comcast Technology Solutions (CTS) makes those decisions using entitlements computed ahead of time. CTS is seeing at least five times faster responses to playback requests than with the legacy system GDS replaces.

This guide is the full technical paper behind the Grant/Deny Service whitepaper. It's written for the teams who design, run, and scale entitlement systems for tentpole live events and premium releases.

By the numbers: At least 5x faster responses to playback requests · Introduced in 2024 and deployed first in Europe · Supports SVOD, TVOD, PPV, and live/linear

What's inside

  • Why tentpole live events strain entitlement systems
  • The operational case for precomputed entitlements: speed, availability during updates, scaling for peaks and cost control
  • Where GDS sits in the CVP Rules services, and how it replaces the License Web Service
  • How entitlements work for subscription and transactional models
  • The GDS solution architecture, from event-driven processing to the entitlements graph database
  • 24 best practices and design considerations for resiliency, scaling, and low latency
  • How GDS is supported and managed

Frequently asked questions

A grant/deny decision is the yes-or-no answer a streaming platform gives when a viewer presses play. It checks the viewer's entitlements against the rights attached to the content before playback starts.

Comcast Technology Solutions is seeing at least five times faster responses to user playback requests with the Grant/Deny Service than with the legacy License Web Service it replaces in the Cloud Video Platform.

The Grant/Deny Service supports entitlements for SVOD, TVOD, pay-per-view and live and linear services, including live streaming events with large audiences.

Yes. GDS product support is included in the standard CVP account fee, and the Cloud Video Platform is supported 24x7x365 by a dedicated team of experts against an N-nines-type service-level agreement.

Please note, this guide was last updated on August 27, 2025.