AI-enabled Cloud Communications Platform

Cloud-native, enterprise-ready voice services powered by Comcast scale, intelligence, and innovation

Empower your voice services

Modern voice services are essential for MVPDs looking to retain customers and expand offerings. Comcast Technology Solutions delivers a scalable, cloud-based Voice over IP (VoIP) platform that eliminates infrastructure investment while offering advanced features, geo-redundancy, and coast-to-coast coverage.

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IP-based voice services with Comcast’s quality and scale – and no infrastructure investment.

A true state-of-the art voice solution adds tremendous value to business and residential technology customers alike; however the costs associated with building and maintaining a modern service can make for an expensive addition to your portfolio. The Cloud Communications Platform provides a cost-effective alternative that allows you to retain a Triple Play offering without over-investing in infrastructure.

With Comcast’s advanced network and economy of scale, you can tailor your own custom multi-tenant voice product – one that complements your brand and delights customers with deep functionality and solid dependability. The Cloud Communications Platform is managed as a service, with tools that provide a complete reporting picture for performance across the ecosystem: Inventory management, Provisioning, Service Assurance, Invoicing, API Uptime, and Call Detail Records (CDRs).

IMS core

Comcast’s advanced features, geo-redundant architecture, and coast-to-coast locations serve over 12 million lines across the U.S.

Call routing

Complete turnkey transport for local, toll, Long Distance and International calls, including branded operator and directory assistance as well as E-911 and 8YY service

Demarcation

Interoperability and interconnection to other voice service providers across platform applications

IP network and last mile

Partner retention of service and customer experience: Billing, Care, truck rolls

A seamless VoIP turnkey solution

Voice remains a foundational service in the MSO portfolio. Comcast’s end-to-end ecosystem delivers a trusted, scalable solution that evolves with your business. Our customizable, three-pronged approach improves customer satisfaction and operational efficiency.

Cloud Communications Platform systems and services

Utilizing the same core elements, backend systems across the platform combine to provide a single end user experience for voice, broadband, and video services.

Syndicated platform systems workflow

Frequently Asked Questions

VoIP (Voice over Internet Protocol) converts voice into digital signals transmitted over the internet. Calls can be made from phones, computers, or VoIP devices.

MVPDs benefit from lower costs, flexible deployment, improved customer experience, and scalability. Features like least-cost routing and geo-redundancy enhance service quality.

Yes. VoIP offers a modern alternative with better scalability, lower costs, and advanced features compared to legacy systems.

VoIP depends on internet connectivity. Businesses often use backup power supplies to maintain service during outages.

Absolutely. CTS's platform supports tailored configurations based on geographic, regulatory, and technical needs

Ready to modernize your voice services?

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